Help Center • Landlords • Maintenance
Schedule a maintenance visit and let the follow-ups run
Put a real date on a dispatched job, get the tenant and the vendor to confirm it, and let Rentari.ai chase whoever goes quiet, remind both the day before, and ask for photos afterwards.
Set the visit window on the ticket
Action: Open Maintenance and click Requests to reach the board. Find the dispatched ticket and click Schedule the visit on its card. Pick the arrival time and, if you work in windows, an end time. Click Set the visit. The tenant and the vendor each get a message asking them to confirm.
Your vendor can also propose a time from their own portal. Whoever proposes counts as having confirmed it, so a window you set only waits on the other two.
Watch the two confirmation chips
Action: The ticket card shows a Tenant chip and a Vendor chip. Amber means that side has not answered yet, green means they have. When both go green the visit is confirmed. Rentari.ai nudges whichever side is silent as the visit gets close, so you are not the one chasing.
Either side can reply CONFIRM or RESCHEDULE by text if they have consented to SMS. A reschedule request lands back on your board with the reason attached.
The day before, and after the job
Action: The day before the visit, in the property local day, the tenant gets a reminder that the vendor is coming and the vendor gets a confirmation that they are expected. If the job closes with no photos of the work, the vendor is asked once for them.
To move a visit yourself, click Change time on the card. To drop it entirely, click Clear. Clearing stops every reminder tied to that window.
