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Maintenance

Every maintenance feature, in one place

A repair should not need you awake at 3am, three phone calls and a guess at whether the invoice is fair. Here is every piece of that job Rentari already does, with nothing on the list that is not switched on for real landlords today.

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11features, all live
24/7the phone line never closes
$10a month, flat, after the free tier
1

A 24/7 phone line that answers

Your tenant calls a number and Luna picks up, at 3am on a Sunday like any other time. She works out what is actually broken by asking, then the call ends with a maintenance ticket sitting in your queue for approval.

  • Answers every time, no voicemail, no after-hours service
  • Emergencies are caught by a check that runs BEFORE the AI, not by it
  • You still approve the ticket, the same as any other
See how it works
Incoming call, 3:14am
There is water coming through the kitchen ceiling
Is it dripping or running? And can you get to the stopcock?
Running. I found the stopcock, it is off now
Ticket created, marked urgentUnit 4B, escalated to you Urgent
2

A photo is enough to open a ticket

A tenant sends a picture, or a ten-second voice note. The AI reads it and fills the ticket in for you, guessing the trade, the urgency and a rough cost, and you correct anything it got wrong before saving.

  • Works from a photo or a voice clip
  • Every field stays editable before it saves
  • Your corrections train the next guess
New ticket, drafted from a photo
CategoryRead from the photo Plumbing
UrgencyActive leak visible High
Estimated costFrom your own history $180 - $340
3

Three quotes, one click

Instead of emailing contractors one at a time and waiting, the same job goes out to three of your vendors at once as a request for quote. You compare what comes back side by side.

  • One ticket becomes three requests
  • Replies land in the same place
  • Compare on price and on past performance, not price alone
Quotes in for ticket #2214
Delgado PlumbingAvailable Thursday $210
Northside MechanicalAvailable Monday $265
RapidFix 24/7Available today $390
4

Nobody gets paid for work that was not done

When a contractor marks a job finished and uploads their photos, those photos get checked against the problem you started with. If the picture does not show the fix, you hear about it before the invoice does.

  • Completion photos checked against the original report
  • Flagged before the job closes, not after you have paid
  • The whole thread stays on the ticket
Completion review
ReportedCeiling stain, active drip Before
Vendor photoPipe replaced, ceiling patched Match
Ready to closeInvoice can be released Yes
5

Invoices get read before they get paid

Photograph the invoice. It gets checked for the things that quietly cost landlords money: a line that was never quoted, a callout charged twice, a rate above what this vendor normally charges you.

  • Compared against the quote and against that vendor’s own history
  • Flags the line, not just the total
  • You decide; nothing is refused on your behalf
See how it works
Invoice #A-4471, Delgado Plumbing
Labour, 2 hoursMatches the quote $140
PartsMatches the quote $70
Emergency calloutNot on the quote for this job $95
6

The right vendor off your own list

For any given job, your vendor list gets ranked for that job: who has done this before, who turned up, who came in on price. It ranks the people you already work with. It never invents a company.

  • Ranks vendors you already have, and only those
  • Scored on your history with them, not on the AI’s opinion
  • You can always pick somebody else
Suggested for a boiler call-out
Northside Mechanical9 boiler jobs, 100% on time Best fit
Delgado Plumbing2 boiler jobs, 1 reschedule 2nd
RapidFix 24/7No boiler history 3rd
7

Inspections that do not live in a notebook

Move-in, move-out and routine inspections run from the same place as everything else, with photos attached to the unit rather than sitting in somebody’s camera roll.

  • Move-in, move-out and scheduled routine checks
  • Photos attach to the unit and stay there
  • What you found becomes a maintenance ticket in one step
Move-out inspection, Unit 2A
Kitchen6 photos attached Clear
BathroomSealant needs redoing Ticket
Living room4 photos attached Clear
8

If the maintenance person works for you

Plenty of landlords do not dispatch contractors, they have their own people. Keep a roster, send work to them instead of to a vendor, and see what each of them is carrying.

  • Your own staff, not just outside contractors
  • Assign a ticket to a person the same way you assign a vendor
  • Deactivate somebody without erasing their history
Your maintenance team
Marcus WebbGeneral maintenance 3 open
Ana RuizElectrical, certified 1 open
Assign ticket #2214To Ana, available today Send
9

When there is nobody on your list

Sooner or later a job comes in that nobody on your roster can take. Rather than sending you off to search elsewhere, you can browse contractors who have listed themselves with Rentari and invite one in.

  • Browse by trade, area, availability and whether they carry insurance
  • Invite a contractor you already know by email instead
  • They join your roster, so the next job is one click
See how it works
Electricians near Houston, TX
Bayou Electric Co.Insured, available this week Invite
Harris County SparksInsured, 2 week wait Invite
Or invite your ownBy email, they set up their side Email
10

Every way a tenant can reach you, in one setting

Repairs come in by phone, by text, through the portal and by email, and each of those used to be configured somewhere different. Now they are one screen, and you decide which are open.

  • Phone, text, tenant portal and email in one place
  • Turn a channel off and it stops, everywhere
  • Set your hours once
How tenants reach maintenance
PhoneLuna answers, 24 hours On
Text messagePhotos accepted On
Tenant portalFull form with photos On
11

You find out who is actually good

Every job leaves a record: what was quoted, what was charged, whether they turned up when they said, whether it came back. Over a year that is the difference between a vendor you trust and one you tolerate.

  • Built from your own jobs, not from public reviews
  • On-time, on-quote and repeat-callout rates per vendor
  • Feeds the ranking when the next job comes in
Vendor scorecard, last 12 months
On time92%
On quote88%
No callback96%

All of it is in the free tier to try

Add a property, forward your maintenance number, and see what comes back. Free to start, then a flat $10 a month.

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