Help & answers
Frequently asked questions
Everything about running your rentals on Rentari.ai. If you do not see your question here, our team is one tap away.
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What is Rentari.ai?
Rentari.ai is all-in-one, AI-driven property management software for self-managing landlords. It drafts listings, screens applicants, prepares leases, tracks rent, and triages maintenance. The AI proposes every action and you approve each move, so it works as a co-pilot, never on autopilot.
Is there a free trial or demo?
Yes. You can open the live demo to walk through a fully seeded dashboard with no signup, then start your own account when you are ready. Get started here.
Do I need to install anything?
No. Rentari.ai is web-based and runs in any modern browser on desktop, tablet, or phone. There is nothing to download or install.
What size portfolio is it for?
Self-serve plans cover 1 to 200 units. Above 200 units we move you to a custom Enterprise quote so the plan fits a larger portfolio. Talk to us for Enterprise.
Pricing and billing
How much does it cost?
Pricing starts from $8 per month for up to 5 units when billed annually, then $1.60 per added unit. See the pricing page for the exact total at your unit count.
Can I cancel anytime?
Yes. There are no long-term contracts. You can change your unit count or cancel from your billing settings whenever you like.
Are there per-transaction fees?
Your subscription is the flat monthly cost for the software. Some optional services, such as tenant screening and online rent payment processing, carry their own fees, which are shown before you or your tenant confirm.
Tenant screening
What checks are included?
Screening can include background, credit, eviction history, and income or identity verification. The reports are FCRA-compliant and require applicant consent.
How fast are results?
Many checks return within minutes once the applicant submits consent and details. Some reports take longer depending on the data sources involved, and you see the status the whole way through.
Who pays for screening?
You choose. You can pay for screening yourself or pass the cost to the applicant during the application flow. The fee is shown before anyone confirms.
Leases and compliance
Are leases state-compliant?
Yes. Rentari.ai prepares leases with clauses tailored to all 50 states. The AI drafts the lease and you review and approve every term before it goes out.
Can tenants e-sign?
Yes. Leases are sent for secure electronic signature, so your tenants can sign online and you get the completed, signed document back automatically.
Can I use my own lease?
Yes. You can upload and send your own lease document for e-signature, or start from a Rentari.ai state-compliant draft and edit it to fit your terms.
Rent collection
How do tenants pay?
Tenants link a bank account or card and can pay online, including setting up ACH or card autopay so rent is collected on schedule each month.
When do I get paid?
Once a tenant payment clears, the funds are deposited to your linked bank account. Standard bank transfer times apply, and you can track every payment and payout in the accounting feed.
Can I set late fees?
Yes. You set the grace period and the late fee amount, and Rentari.ai helps keep the fee within your state caps. The AI proposes the charge and you approve it.
Maintenance
How do maintenance requests work?
Tenants submit maintenance requests with photos and details. The AI triages each request, suggests next steps, and keeps everyone updated, while you stay in control of what gets actioned.
Do you dispatch vendors?
The AI proposes a vendor and a plan for the job, then waits for your approval. Nothing is dispatched until you tap approve, so you decide who does the work and when.
Security and support
Is my data secure?
Yes. Your data is encrypted in transit and at rest, and sensitive documents are stored in a secure vault. See the security page for the full details on how we protect your information.
How do I get help?
Visit the help center for guides, or reach our team through the contact page. You can also call 701-729-5641 or email [email protected].
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