Help Center • Tenants • Get Paid
Why was I charged a returned-payment fee?
What happens when your bank sends a rent payment back, and what the fee is.
Read the reason
Action: Open Rent and Finance. The rent charge shows the reason your bank gave, with its code, for example Insufficient funds (R01).
The reason comes from your bank, not from your landlord. Your bank can tell you more.
Understand the fee
Action: A $50 Rentari.ai returned-payment fee is added to your balance, capped at the maximum your state allows.
It is Rentari.ai's fee for a bank return, not a charge from your landlord, and it is never charged for a card decline.
Fix the cause
Action: Add money to the account, or add a different bank account under payment methods.
A closed account or a typo in the account number will bounce again until the account is replaced.
Pay again
Action: Pay the balance from Rent and Finance. Paying promptly avoids a late fee under your lease on top.
One returned-payment fee is charged per return, and never more than one in fourteen days.
