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Luna Skills

The AI follows your procedures, not its imagination.

Fifteen written operating procedures ship in the box: no heat, water leaks, lockouts, pests, no hot water, electrical hazards, and ten more. When a matching ticket comes in, the AI runs the skill: the right diagnostic questions, tenant-safe steps, required photos, hard safety stops, and a three-tier escalation that decides how urgent the work order is and which vendor it suggests.

See it live, free Explore maintenance
15Authored procedures included
3-tierEmergency, high, routine
EditableRewrite any, add your own
ScoredBy outcome, not by activity
The library 6 of 15 shown
Water leak response No heat Lockout and key access Pest management Oven and stove Electrical hazard
Every skill has a switchAnd a default vendor for dispatchEnabled
A ticket, walked properly

Tenant reports no heat. Here is what actually happens.

The AI matches the ticket to the No Heat skill and works it: thermostat setting and batteries, breaker and furnace switch, filter condition, with photos collected along the way. A gas odor ends everything immediately and escalates as an emergency. Cold snap outside or a vulnerable resident? Emergency. Mild weather after the checks? High priority, suggested to your HVAC vendor. One cold room? Routine.

Diagnostic questions your coordinator would have asked
Safety stops are hard rules, never left to model judgment
The escalation tier sets the work order's urgency for you
No Heat skill escalation
Gas odor, below 40F, vulnerable residentTroubleshooting ends, human pagedEmergency
No heat after all checks, mild weatherSuggested to Summit HVACHigh
One cold room, system runningScheduled, not dispatched at midnightRoutine
Photos on fileThermostat, breaker panel, filter
Your playbook, literally

Edit any step. Rank the vendors. Keep every version.

A skill is built as steps, not a wall of text: add, reorder, and reword the questions the AI asks and the checks it walks a tenant through, and see the same script previewed as a chat, as a phone call, and as a text message before you save it. Rank as many vendors as you like per skill, set who gets paged when it escalates, and switch off any skill you do not want running. Every edit is kept, so you can compare versions and restore one in a click.

Step editor with a live chat, voice, and SMS preview
Version history with one-click restore
Edit one skill and the rest keep improving on their own
Editing: Water leak your words
Step 2 of the fixture branch"...close the shutoff valve under the sink, clockwise..."
Safety stopsLocked. Cannot be edited or removed.
Vendors, rankedRapid Rooter first, then two backups
Version 4Restore any earlier version
The number that matters

Not "used 47 times". Resolved without sending anyone out.

Activity counts tell you nothing about whether a procedure earns its keep. Every skill conversation is recorded by how it ended: resolved without a visit, work order raised, handed to a person, or abandoned partway. Each skill shows you its own result, in words, not just numbers. When a script hands eight conversations in ten to a human, the page says so, because that is a problem with the script and not with your tenants.

Outcome recorded per conversation, not per click
The tenant confirms the fix worked, not the AI
Every conversation links back to its ticket
How a skill is scored every outcome
Resolved without dispatchThe tenant fixed it, nobody drove out
Work order createdEscalated at the tier the skill set
Handed to a personHigh rates flag the script, not the tenant
AbandonedThey stopped replying, so the script is too long
Safety first The stops are not suggestions. Gas odor, sparking outlets, sewage backups, flooding a shutoff cannot stop: these conditions end tenant troubleshooting instantly and escalate as emergencies, every time, in every skill.

Skill questions

What is a Luna skill?
A written operating procedure the AI follows for one situation, like no heat or a water leak: which questions to ask, which steps are safe for a tenant to try, which photos to collect, when to stop for safety, and whether the ticket escalates as an emergency, high priority, or routine.
Can we change what the AI says and does?
Yes. Each of the 15 shipped skills is a set of steps you can add to, reorder, and reword, with a live preview of how it reads as a chat, a phone call, and a text message. Every skill has an on-off switch, you can write custom ones for situations specific to your buildings, and every edit is versioned so you can restore an earlier one. The safety stops are the exception: those are locked and cannot be edited or removed.
If we edit a skill, do we stop getting Rentari's improvements?
Only the parts you actually changed stay yours. Everything you have not touched keeps receiving our improvements automatically, so editing one question in the no-heat script does not freeze the rest of it. You can also reset any skill back to the Rentari version in one click, and your edits stay in the history.
How do we know a skill is actually working?
Every conversation is recorded by how it ended: resolved without sending anyone out, work order created, handed to a person, or abandoned. The headline is resolved without dispatch, because that is the one that saves you a call-out. The tenant confirms the fix worked, not the AI.
Do we need a separate skill for chat, phone, and text?
The same one. A skill is authored once and rendered for each channel: full sentences in chat, spoken lines with no formatting on a phone call, and short segments over SMS. You do not maintain three versions of the same procedure.
Does a skill dispatch a vendor by itself?
A skill can carry a default vendor so the dispatch suggestion is pre-filled the moment the ticket is triaged. Dispatch itself still follows your approval settings; nothing is sent to a vendor without the control level you have chosen.
What happens in an emergency?
Safety stops are hard-coded into the procedures: gas odor, active electrical hazards, flooding that a shutoff cannot stop, and similar conditions end tenant troubleshooting immediately and escalate as emergencies. The AI never talks a tenant through something unsafe.

Give your maintenance line a playbook.

Fifteen procedures are ready the moment you sign up. Rewrite them into your own by Friday.

Try it free For PM companies

Included with AI maintenance triage. No per-ticket fee.