Landlords Leasing & Screening
Customize, pause and share your pre-screener
Edit up to four questions and choose whether new leads receive them automatically.
On this page
Before you start
- Decide what information you need before an application and review the standard questions. Prepare concise custom questions for the available slots.
Edit and preview questions
- Open Settings, then Pre screener, and review Custom questions and Standard questions.
- Enter up to four open-ended custom questions. Leave a field blank to omit it, or use its Delete question button to clear it.
- Choose Save questions. If a question is refused, read the reason, revise the wording and save again.
- Choose Preview pre-screener to check the saved questions as a renter will see them.
- To share it, copy the general pre-screener link shown below Standard questions. Share that link, rather than the signed-in preview address.
Pause automatic sending
Under Auto-send pre-screener, choose Turn off and check that the status changes to Off. Use Turn on to resume. This setting controls automatic sending to new listing leads; your saved questions and general pre-screener link remain available.
Check the result
- The settings page reflects the saved custom questions and automatic-send state. Preview pre-screener lets you inspect what the form shows to a lead.
Troubleshooting & questions
Does clearing a question immediately remove the saved question?
Clearing changes the form field. Choose Save questions and read the result, then preview the pre-screener to check the stored version.
Why was my custom question not saved?
Read the validation message and revise the indicated question. The form checks questions before saving; a successful save is not a guarantee about how you may use the answers.
Does turning off automatic sending remove existing responses?
The toggle controls automatic sending to new listing leads. Review existing lead records separately; do not treat the toggle as a command to erase previously submitted responses.