Landlords Get Paid
Review and complete a security deposit return
Check the recipient, deductions and return method before confirming.
On this page
Before you start
- Confirm the lease, primary recipient, collected deposit and any existing settlement before starting.
- Prepare deduction details and supporting files. Decide whether you are seeking an eligible original online refund or will pay the tenant separately.
Prepare the return
- Open Payments, choose Actions, then Return a security deposit and select the lease.
- Check the property, unit, recipient and Deposit collected. If a prior settlement is shown, review its status before arranging another return.
- Choose the Return method. Add each deduction with a description, amount and any supporting receipt or photo.
- Choose Review return, then check the return amount and the payment method Rentari can actually use.
- If the details are correct, type the exact confirmation shown and choose Confirm return.
Follow the resulting status
Review return prepares the figures and may save supporting files privately to the lease; it does not send a refund. Confirming a manual return with money due creates a pending record. Only record its payment after you have actually paid the tenant.
- For an online refund, read the recorded status and use Refresh refund status when available. Processing means the refund has not been confirmed as completed.
- For Manual payment pending, pay the tenant separately before using Record the manual payment. Enter its method, reference and date, then complete the requested confirmation.
- If a return fails or needs attention, follow the next-step message on the existing settlement instead of assuming the tenant has received payment.
Check the result
- Review return presents the calculation and supported return method; confirmation creates the settlement record.
- An online refund is followed through its recorded status. Manual payment pending requires a real outside payment before Record the manual payment is used.
Troubleshooting & questions
Why is the online method unavailable?
The current flow requires an eligible original deposit payment that can cover the full return. Read the method explanation on Review return. Choosing an online preference does not guarantee that the original funds can be refunded through this flow.
Does Confirm return pay a manual settlement?
No. A manual return with money due remains pending until you pay the tenant separately and record the method, reference and date with the requested confirmation. Only record that payment after it actually happened.