Tenants Getting Started
Find an application missing from your portal
Check the email and application link before starting again.
On this page
Before you start
- Have the original application link and the email used when applying. Keep the browser that holds an unfinished draft available.
Check your account
- Open My Applications in your renter portal.
- If you see Confirm your email, open the verification message in the inbox for your Rentari sign-in address.
- Check that this is the email address you used when applying. Applications are matched by email.
- For an unfinished application, return to its original link in the browser where you saved the draft.
If it is still missing
Contact the leasing team with the property address, unit, application email and approximate submission date. Ask them to locate the existing application before you submit another one.
Check the result
- A matched, verified account shows the application card when the record is available. An unfinished local draft may only reopen from its original browser.
Troubleshooting & questions
Can signing in on another device recover my unfinished answers?
Not necessarily. The current Continue application guidance says unfinished answers resume in the browser where the draft was saved. Saved submissions are separate from that draft.
Should I apply again using another email?
Ask the leasing team to locate the existing application first. Give the property, unit, application email and approximate submission date so they can resolve the association.