Landlords Maintenance
Phone intake settings availability
The former phone-intake configuration screen is unavailable in the current landlord portal.
The former phone-intake configuration screen is unavailable in the current landlord portal.Contact support
On this page
Before you start
- The previous settings lesson does not describe a current screen for choosing a support number, pickup hours or automatic contractor dispatch.
Review repairs through the current workspace
Action: Use Handle a maintenance request to review requests already recorded in Maintenance. For a new request, record the correct unit, symptoms, timing and contact information. Contact support about phone-intake availability for your account. Do not assume that an incoming call creates a request or dispatches a contractor; check the actual request and work-order records.
Check the result
- You can review an existing maintenance request or ask support about phone-intake availability.
Troubleshooting & questions
What should I know before starting?
The previous settings lesson does not describe a current screen for choosing a support number, pickup hours or automatic contractor dispatch.
Does an incoming call prove a vendor was dispatched?
No. Check the actual maintenance request and work-order records rather than assuming that a call created a request or dispatched a contractor.