Tenants Pay Rent
I paid outside Rentari but my balance still shows rent due
Ask your manager to match the outside payment to the correct charge.
On this page
Before you start
- Have the amount, date, method, rent period and payment reference for the outside payment.
- Check Account History for an existing record before contacting your manager.
Locate the charge
- Open Money and check Account History for an existing payment record.
- Find the unpaid item under What makes up this balance and choose Question this charge.
- Tell your manager the date, amount and method you paid, and which rent period the payment covered.
- Ask the manager to confirm receipt and record the payment against the correct lease and charge.
- Return to Money after they confirm the update and check the balance and payment record.
Before paying again
A reminder or outstanding balance may mean the outside payment has not been recorded yet. Resolve that mismatch with your manager before making a second payment for the same charge.
Check the result
- After the manager records the confirmed receipt correctly, the payment record and remaining balance can be checked in Money.
- Sending a question does not itself mark the charge paid.
Troubleshooting & questions
Should I upload proof and assume the balance will clear?
Proof helps your manager investigate, but the receipt still needs confirmation and a record against the correct charge. Ask them to confirm when the update is complete, then review Money again.
What if only part of my payment appears?
Compare the recorded amount and rent period with your receipt. Tell your manager what is missing or allocated differently, and ask them to review the original record before you pay or submit it again.