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Maintenance

Give tenants a number to call

A phone line, a text number and a chat widget that all answer, ask the right questions and file a ticket. It runs at three in the morning, which is when the calls that matter happen.

3 steps About 3 minutes Landlord
Before you startNothing. There is no hardware and no number to buy.
1

Four ways in, one destination

Phone, text, chat and a public link. Whichever a tenant uses, the result is a ticket on your maintenance board with the answers already collected.

The phone line matters most because it is the one that works for a tenant with no smartphone and no app, at the hour things actually break.

Step 1: Four ways in, one destination
2

Decide when Luna picks up

All the time, only outside your hours, or only during them. Outside my hours is the setting most landlords want: you answer your own phone by day and stop being woken at night.

Genuine emergencies still reach you whatever the schedule says. The choice is about routine reports, not about flooding.

Step 2: Decide when Luna picks up
3

Choose how far it may go on its own

Ask me first means every dispatch waits for you. Send automatically lets it book a vendor within the cost cap you set.

The cap and the response target beneath are the guardrails. A job above the cap always comes back to you regardless of the setting.

Worth knowingEvery call is recorded and transcribed onto the ticket. What a tenant said at the time, in their words, settles a lot of later disagreement about when you were told.
Step 3: Choose how far it may go on its own
Open give tenants a number to call →